Location: All Spa services will be provided in at 2424 West Mallard Creek Church Rd., Suite G Charlotte, NC 28262. ​

Bookings: All bookings must have either a valid credit or debit card on file to reserve appointments and a retainer fee to secure your appointment. All bookings are taken on a 3rd party site hosted through Meevo MSi.  Prices & services are subjected to change. All bookings require a deposit to secure appointment, retainers are non-refundable and non-transferable  within 48 hours of appointment.

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Online Product Sales: Due to the nature of our products all sales are final, refunds and exchanges cannot be completed after items has been purchased. For more info you can contact us at info@ugoartistry.com

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Giftcards, Gift Certificates and eGiftcards: Terms And Conditions: eGiftcards and Giftcards are non-refunable and non-transferrable. All Ugo Artistry issued eGiftcards, Giftcards or Gift Certificates expire 3 years after activation date. A dormancy fee of 50% is applied to gift cards for every 12 months of inactivity diminishing the value to $0 at 3 years of abandoment.

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Liability: All skin care products, makeup, brushes, needles, blades, tables, and all equipment within and outside our facility are kept sanitary and are sanitized between EVERY client. Any skin condition MUST be reported to the service provider in our consent form and verbally prior to appointment and, if needed, a patch test will be performed for any skin sensitivities upon client reporting and asking for a patch test. Due to our intimate environment we ask that guest who are receiving services come without extra guest. 

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Client(s) agree to release the North Carolina Licensed Estheticians, Barbers, Massage Therapist, Chidimma Ekwem, Ugo Artistry L.L.C, Ugo Beauty & Artistry, Clipperstry, UGO & SHEARS, Ekwem & Company and all employees and agents from any liability for any skin complications, skin reactions, unpredicted skin aversion, waxing services, permanent makeup, massages, haircuts, derma planing and all services and products within and outside of facility due to any allergic reactions and/or complications if so arises.

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Use of Image: Ugo Artistry, Ugo Beauty & Artistry  or any representatives or agents affiliated with Ugo Artistry, LLC may use client(s) photos and/or videos on it's website or any social media platforms, flyers, brochures or any advertising it deems necessary. This includes any and all photographs, video, audio and any other digitally or chemically stored media that is captured or recorded by  Ugo Artistry L.L.C, Ugo Beauty & Artistry and any and all of it's representatives and agents. Client(s) agree to release all claims regarding use of his/her image for such purposes. Client(s) also agrees to release name and contact information of professional photographer and/or videographers used for recording any event for which the Licensed Service Provider has been contacted perform services.

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Satisfaction Guaranteed: All services will be completed to the client's satisfaction. Acceptance of completed application at end of service  is acknowledgment by client that application is done to his/her satisfaction. Client agrees to not dispute any transaction in the form of HSA, FSA, CareCredit, Credit Card, Debit Card, Cash and all monetary transition between company Ugo Artistsry, LLC & Clipperstry and client.

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Delays: If client is 10 minutes late to their scheduled appointment may canceled. Client agrees to contact company, Ugo Artistry, LLC and Clipperstry or any late arrival.

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Cancellations: Ugo Artistry understands that things happen please give a 24 hour notice if scheduled appointment needs to be canceled and/or rescheduled. Same day cancellation may result in payment of %50 of the schedule service fee. No call/No shows will result in client responsible for 50% of service fee. Appointments must be cancelled by clients before 24 hours, appointments not cancelled will be subjected to cancellation and no show fees.

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ALL SERVICES AND PRODUCTS RENDERED ARE NON-REFUNDABLE 

BY BOOKING WITH UGO ARTISTRY LLC AND UGO BEAUTY AND ARTISTRY YOU ARE AGREEING TO ALL POLICIES STATED ABOVE

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Privacy Policy
Ugo Artistry LLC, Ugo Artistry & Beauty receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; phone number; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

When you conduct a transaction, register or visit our website, as part of the process, we collect personal information you give us such as your name, phone number and email address. Your personal information will be used for the specific reasons stated above only.

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Why do you collect such personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, scheduled appointments, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do we use cookies and other tracking tools?

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Cookie Name - Life Span - Purpose

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• svSession - Permanent - Creates activities and BI

• hs - Session - Security

• incap_ses_${Proxy-ID}_${Site-ID} - Session - Security

• incap_visid_${Proxy-ID}_${Site-ID} - Session - Security

• nlbi_{ID} - Persistent cookie - Security

• XSRF-TOKEN - Persistent cookie - Security

• smSession - Two weeks - Identify logged in site members

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How can site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at ugoartistry@gmail.com.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ugoartistry@gmail.com .

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